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浏览/检索结果: 共2条，第1-2条 帮助 已选(0)清除 条数/页：5101520253035404550556065707580859095100   排序方式：请选择作者升序作者降序题名升序题名降序发表日期升序发表日期降序提交时间升序提交时间降序 The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry 期刊论文 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2016, 卷号: 28, 期号: 9, 页码: 1992-2012 作者:  Lyu, Yijing;  Zhou, Xing;  Li, Weiwen;  Wan, Junbao;  Zhang, Jie 收藏  |  浏览/下载：3/0  |  提交时间：2019/08/22 Hotel industry  Customer service  Abusive supervision  Collectivism  Organizational identification  Proactive customer service performance   The impact of CEO servant leadership on firm performance in the hospitality industry 期刊论文 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2016, 卷号: 28, 期号: 5, 页码: 945-968 作者:  Huang, Jun;  Li, Weiwen;  Qiu, Canhua;  Yim, Frederick Hong-kit;  Wan, Junbao 收藏  |  浏览/下载：3/0  |  提交时间：2019/08/22 Firm performance  Competitive intensity  CEO servant leadership  Service climate