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The impact of customer knowledge and marketing dynamic capability on innovation performance: an empirical analysis
期刊论文
JOURNAL OF BUSINESS & INDUSTRIAL MARKETING, 2017, 卷号: 32, 期号: 7, 页码: 901-912
作者:
Falasca, Mauro[1]
;
Zhang, Jiemei[2]
;
Conchar, Margy[3]
;
Li, Like[4]
收藏
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浏览/下载:3/0
  |  
提交时间:2019/12/23
Customer knowledge management
Dynamic capabilities
Empirical studies
Marketing dynamic capability
Organizational markets
Product innovation performance
Impact of Customer Knowledge Management on Enterprise Innovation Performance
会议论文
International Conference on Service Science, Technology and Engineering (SSTE)
作者:
Wang, Yu-Pei[1]
;
He, Meng-Ying[2]
;
Li, Li-Ke[3]
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  |  
浏览/下载:3/0
  |  
提交时间:2019/12/23
Customer Knowledge Management
Marketing Dynamic Capability
Enterprise's Innovation Performance
国内健康保险业销售人员的胜任特征研究
学位论文
同等学力硕士, 北京: 中国科学院研究生院, 2012
作者:
唐楠楠
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  |  
浏览/下载:12/0
  |  
提交时间:2016/11/21
胜任特征
健康保险业
销售人员
因素分析
An empirical study of organizational learning's influences on customer knowledge acquirement ability
会议论文
2012 5th International Conference on Business Intelligence and Financial Engineering, BIFE 2012, Lanzhou, Gansu, China, August 18, 2012 - August 21, 2012
作者:
Li, Zhiyuan
;
Wang, Dinghua
;
Ma, Xiao
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浏览/下载:0/0
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提交时间:2017/01/18
Knowledge acquisition
Error correction
Industry
Knowledge management
Learning systems
Sales
Customer knowledge management
Empirical evidence
Empirical studies
Influence mechanism
Knowledge acquirement
Management strategies
Organizational learning
Organizational memory
Performance based
Significant impacts
How Knowledge Management Process Influences Customer Knowledge Management Performance: An Empirical Study Based on Balanced Score Card of Manager's Opinions
会议论文
5th International Conference on Business Intelligence and Financial Engineering (BIFE), Lanzhou, PEOPLES R CHINA, AUG 18-21, 2012
作者:
Zhao, YH
;
Li, ZY
;
Wang, HZ
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浏览/下载:0/0
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提交时间:2015/07/21
Knowledge management process
customer knowledge management performance
balanced score card
influence mechanism
Relational Model of and Its Appraisal on Environment Supporting Factors and Customer Knowledge Management Performance
会议论文
5th International Conference on Business Intelligence and Financial Engineering (BIFE), Lanzhou, PEOPLES R CHINA, AUG 18-21, 2012
作者:
Li, ZY
;
Wu, B
;
Li, YP
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浏览/下载:0/0
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提交时间:2015/07/21
Customer knowledge management performance
organizaional environment
balanced score card
empirical test
Impact of user satisfaction with mandated CRM use on employee service quality
期刊论文
MIS Quarterly: Management Information Systems, 2012, 卷号: 36, 期号: [db:dc_citation_issue]
作者:
Hsieh, J.J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
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  |  
浏览/下载:3/0
  |  
提交时间:2019/12/10
Customer relationship management systems
Embodied service knowledge
Employee service quality
Job dedication
Mandatory use
Task performance
User satisfaction
Impact of user satisfaction with mandated CRM use on employee service quality
期刊论文
MIS Quarterly: Management Information Systems, 2012, 卷号: 36, 期号: [db:dc_citation_issue], 页码: 1065-1080.A3
作者:
Hsieh, J.J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
收藏
  |  
浏览/下载:4/0
  |  
提交时间:2019/12/10
Customer relationship management systems
Embodied service knowledge
Job dedication
Mandatory use
Service Quality
Task performance
User satisfaction
IMPACT OF USER SATISFACTION WITH MANDATED CRM USE ON EMPLOYEE SERVICE QUALITY
期刊论文
MIS QUARTERLY, 2012, 卷号: 36, 期号: [db:dc_citation_issue], 页码: 1065-1080
作者:
Hsieh, J. J. Po-An
;
Rai, Arun
;
Petter, Stacie
;
Zhang, Ting
收藏
  |  
浏览/下载:2/0
  |  
提交时间:2019/12/10
task performance
User satisfaction
employee service quality
mandatory use
embodied service knowledge
job dedication
customer relationship management systems
Decision Rule Extraction for Regularized Multiple Criteria Linear Programming Model
期刊论文
INTERNATIONAL JOURNAL OF DATA WAREHOUSING AND MINING, 2011, 卷号: 7, 期号: 3, 页码: 88-101
作者:
Sun, DongHong
;
Liu, Li
;
Zhang, Peng
;
Zhu, Xingquan
;
Shi, Yong
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  |  
浏览/下载:7/0
  |  
提交时间:2019/12/16
Classification
Data Mining
Intelligent Knowledge Management
Multi-Criteria Optimization
Multiple Criteria Linear Programming
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