Understanding trust-related factors affecting citizen adoption of e-government services

CORC > 文献情报中心 > 中国科学院文献情报中心 > Journal of Data and Information Science > Chinese Journal of Library and Information Science-2013

	Understanding trust-related factors affecting citizen adoption of e-government services
	ZHAO Li ; CHEN Chuanfu
刊名	chinese journal of library and information science
	2013-09-25
卷号	6 期号:3 页码:31-43
关键词	E-government Information resources Trust Adoption of e-government services Trust building process
ISSN号	1674-3393
通讯作者	zhao li (e-mail: jszjzl@163.com)
中文摘要	purpose: today, the use of e-government services is still at a low level in china. based on the understanding that citizen trust is an important factor influencing e-government adoption, this research tries to develop a model of citizen trust in e-government in an effort to study the impacts of trust-related factors on citizen intentions to adopt e-government services. design/methodology/approach: the data was collected from an online survey of 182 chinese users who had more than 3 years’ online experiences of using government websites. structural equation modeling analysis was used to validate the proposed model. findings: our survey shows that trust in e-government, perceived usefulness and perceived ease of use are critical factors that influence citizen intentions to use e-government services. the study findings also indicate that citizen trust in e-government is positively associated with trust in government, institution-based trust and perceived usefulness of e-government services. research limitations: the survey sampled adults aged from 25 to 35 years old. such a limited sample group cannot represent all of the population. so a larger sample involving more experienced online users will yield more useful results. practical implications: the study results will help government agencies, especially the chinese government agencies, find ways to improve the chinese citizens’ trust in e-government and promote their adoptions of e-government services. originality/value: previous researches have investigated separately the impacts of user evaluation of government websites and user trust in e-government on user intentions to engage in e-government. this study makes a theoretical contribution by integrating these two perspectives and building a model of citizen trust in e-government in understanding the impacts of trust-related factors on citizens’ adoptions of e-government initiatives.
英文摘要	purpose: today, the use of e-government services is still at a low level in china. based on the understanding that citizen trust is an important factor influencing e-government adoption, this research tries to develop a model of citizen trust in e-government in an effort to study the impacts of trust-related factors on citizen intentions to adopt e-government services. design/methodology/approach: the data was collected from an online survey of 182 chinese users who had more than 3 years’ online experiences of using government websites. structural equation modeling analysis was used to validate the proposed model. findings: our survey shows that trust in e-government, perceived usefulness and perceived ease of use are critical factors that influence citizen intentions to use e-government services. the study findings also indicate that citizen trust in e-government is positively associated with trust in government, institution-based trust and perceived usefulness of e-government services. research limitations: the survey sampled adults aged from 25 to 35 years old. such a limited sample group cannot represent all of the population. so a larger sample involving more experienced online users will yield more useful results. practical implications: the study results will help government agencies, especially the chinese government agencies, find ways to improve the chinese citizens’ trust in e-government and promote their adoptions of e-government services. originality/value: previous researches have investigated separately the impacts of user evaluation of government websites and user trust in e-government on user intentions to engage in e-government. this study makes a theoretical contribution by integrating these two perspectives and building a model of citizen trust in e-government in understanding the impacts of trust-related factors on citizens’ adoptions of e-government initiatives.
学科主题	编辑出版
资助信息	this work is supported by the national social science foundation of china (no.: 09&zd039).
原文出处	http://www.chinalibraries.net
公开日期	2014-01-04
内容类型	期刊论文
源URL	[http://ir.las.ac.cn/handle/12502/6640]
专题	文献情报中心_Journal of Data and Information Science_Chinese Journal of Library and Information Science-2013
推荐引用方式 GB/T 7714	ZHAO Li,CHEN Chuanfu. Understanding trust-related factors affecting citizen adoption of e-government services[J]. chinese journal of library and information science,2013,6(3):31-43.
APA	ZHAO Li,&CHEN Chuanfu.(2013).Understanding trust-related factors affecting citizen adoption of e-government services.chinese journal of library and information science,6(3),31-43.
MLA	ZHAO Li,et al."Understanding trust-related factors affecting citizen adoption of e-government services".chinese journal of library and information science 6.3(2013):31-43.