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	Integrating Fuzzy Theory into Kano Model for Classification of Service Quality Elements: A Case Study of Machinery Industry in China
	Meng, Qingliang; Jiang, Xuan; He, Lin; Guo, Xinxin
刊名	JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM
	2015
卷号	Vol.8 No.5页码:1661-1675
关键词	Kano model service quality elements classification fuzzy theory
ISSN号	2013-8423
URL标识	查看原文
公开日期	[db:dc_date_available]
内容类型	期刊论文
URI标识	http://www.corc.org.cn/handle/1471x/6094346
专题	湖南大学
作者单位	1.School of Management and Economics, Jiangsu University of Science and Technology, Zhenjiang, China 2.School of Business, Hunan University, Changsha, China
推荐引用方式 GB/T 7714	Meng, Qingliang,Jiang, Xuan,He, Lin,et al. Integrating Fuzzy Theory into Kano Model for Classification of Service Quality Elements: A Case Study of Machinery Industry in China[J]. JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM,2015,Vol.8 No.5:1661-1675.
APA	Meng, Qingliang,Jiang, Xuan,He, Lin,&Guo, Xinxin.(2015).Integrating Fuzzy Theory into Kano Model for Classification of Service Quality Elements: A Case Study of Machinery Industry in China.JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM,Vol.8 No.5,1661-1675.
MLA	Meng, Qingliang,et al."Integrating Fuzzy Theory into Kano Model for Classification of Service Quality Elements: A Case Study of Machinery Industry in China".JOURNAL OF INDUSTRIAL ENGINEERING AND MANAGEMENT-JIEM Vol.8 No.5(2015):1661-1675.

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