影院员工工作压力和工作结果的关系——情绪劳动的中介作用

doi:10.3969/j.issn.1000-6729.2017.05.009

CORC > 北京大学 > 心理与认知科学学院

	影院员工工作压力和工作结果的关系——情绪劳动的中介作用; Occupational stress and job burnout, job satisfaction in cinema employees: Mediating effect of emotional labor and emotion regulation
	聂晗颖 ; 甘怡群 ; 崔婧
刊名	中国心理卫生杂志
	2017
关键词	情绪劳动情绪调节工作压力工作倦怠工作满意度 emotional labor emotion regulation occupational stress job burnout job satisfaction
DOI	10.3969/j.issn.1000-6729.2017.05.009
英文摘要	目的:考察影院员工的情绪劳动(表层动作和深层动作)、情绪调节策略(认知重评和表达抑制)对工作压力和工作倦怠的中介作用;从情绪调节策略作为特质性静态概念的角度,探讨情绪劳动在情绪调节和工作倦怠关系中的中介作用.方法:以全国44家城市影院的1067名员工为研究对象,采用情绪劳动量表(ELQ)测量个体的表层动作与深层动作、采用情绪调节量表(ERQ)测量个体的表达抑制与认知重评、采用工作压力源量表(OSI-2)测量个体的工作压力情况、采用工作倦怠量表(MBI)测量个体工作倦怠状态、采用工作满意度量表测量个体的工作满意度.选取2个时间点(间隔2个月)进行纵向研究,建立结构方程模型.结果:表达抑制得分与工作压力得分呈负相关(r=-0.16,P＜0.01),与工作满意度得分呈正相关(r=0.17,P＜0.01).以工作压力得分为预测变量,情绪劳动得分和情绪调节策略得分作为中介变量,工作倦怠得分作为结果变量建立的结构方程模型均拟合良好,认知重评得分在工作压力与工作倦怠得分间起纵向中介作用,95％可信区间为(0.01 ～0.03);表层动作和深层动作得分在工作压力与工作倦怠得分间起纵向中介作用,95％可信区间分别为(0.03 ～0.05)及(0.02 ～0.05).结论:情绪劳动机制与情绪调节策略在工作压力和工作结果间起到纵向中介作用.表达抑制在中国文化背景下具有积极作用;惯于使用认知重评的员工能够通过更多的深层动作和更少的表层动作导致更好的工作结果.; Objective:T explore the longitudinal mediation of emotional labor and emotion regulation between occupational stress and job burnout in cinema employees.Methods:This study was a two-point longitudinal study (Interval of 2 months) with the 1067 employees from 44 city cinemas across the country as the sample,using the Emotional Labor Questionnaire (ELQ) to measure the degree of emotional labor,Emotion Regulation Questionnaire (ERQ) to measure the degree of emotion regulation,Occupational Stress Indicator-2(OSI-2) to measure the degree of occupational stress,Maslach Burnout Inventory(MBI) to measure the degree of job burnout and Job Satisfaction Scale to measure the degree of job satisfaction.A series of structural equation model analyses was conducted for data analyses.Results:The scores of expression suppression were negatively correlated with scores of occupational stress (r =-0.16,P ＜0.01),and positively correlated with the scores of job satisfaction (r =0.17,P ＜0.01).The structural equation model which include the scores of occupational stress as the predictive variable,the scores of emotional labor and emotion regulation as the mediator,the scores of job burnout and job satisfaction as the outcome variable fit well.Emotional labor (surface acting and deep acting) acted as a mediator between occupational stress and job burnout(95 ％ CI:0.03-0.05;0.02-0.05).Emotion regulation (cognitive reappraisal) acted as a mediator between occupational stress and job bumout(95％ CI:0.01-0.03).Conclusion:Emotional labor and emotion regulation acted as a mediator between occupational stress and occupational outcomes.Expression suppression has positive effect in Chinese culture.People who well in using cognitive reappraisal can lead to positive work effect througgh more deep acting and less surface acting.; 国家自然科学基金; 中国科学引文数据库(CSCD); 5; 382-388; 31
语种	英语
内容类型	期刊论文
源URL	[http://ir.pku.edu.cn/handle/20.500.11897/467143]
专题	心理与认知科学学院
推荐引用方式 GB/T 7714	聂晗颖,甘怡群,崔婧. 影院员工工作压力和工作结果的关系——情绪劳动的中介作用, Occupational stress and job burnout, job satisfaction in cinema employees: Mediating effect of emotional labor and emotion regulation[J]. 中国心理卫生杂志,2017.
APA	聂晗颖,甘怡群,&崔婧.(2017).影院员工工作压力和工作结果的关系——情绪劳动的中介作用.中国心理卫生杂志.
MLA	聂晗颖,et al."影院员工工作压力和工作结果的关系——情绪劳动的中介作用".中国心理卫生杂志 (2017).