QQ客服 官方微博 反馈留言

	How could leader inspire front-line employee's trust and service performance in service team: Evidence from China
	Bai, Yuntao ; Bai YT(白云涛)
	2011
英文摘要	Conference Name:International Conference on Management and Service Science, MASS 2011. Conference Address: Wuhan, China. Time:August 12, 2011 - August 14, 2011.; IEEE Wuhan Section; Wuhan University; Nankai University; Fuzhou University; University of Science and Technology Beijing; Based on leader character-based and relationship-based perspectives, this paper explores the mechanisms that how team leader could inspire front-line employee's trust and service performance. Using 280 paired samples from 11 service teams, we found that team leader could enhance team member's service performance by leader honesty (character-based perspective) and leader-member exchange (relationship-based approach), which are mediated by follower's trust in their team leader. Implications for service team and HRM in leader training are discussed in the end. ? 2011 IEEE.
语种	英语
出处	http://dx.doi.org/10.1109/ICMSS.2011.5997992
出版者	IEEE Computer Society
内容类型	其他
源URL	[http://dspace.xmu.edu.cn/handle/2288/85284]
专题	管理学院－会议论文
推荐引用方式 GB/T 7714	Bai, Yuntao,Bai YT. How could leader inspire front-line employee's trust and service performance in service team: Evidence from China. 2011-01-01.

个性服务

查看访问统计

相关权益政策

暂无数据

收藏/分享

除非特别说明，本系统中所有内容都受版权保护，并保留所有权利。