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	How to quantify user experience: Fuzzy comprehensive evaluation model based on summative usability testing
	Zhou, Ronggang
	2010-05-10 ; 2010-05-10
会议名称	Usability and Internationalization, Pt 2, Proceedings - GLOBAL AND LOCAL USER INTERFACES ; 2nd International Conference on Usability and Internationalization held at the HCI International 2007 ; Beijing, PEOPLES R CHINA ; Web of Science
关键词	user experience usability usability testing fuzzy comprehensive evaluation analytic hierarchy process (AHP) PSYCHOMETRIC EVALUATION DECISION-SUPPORT Computer Science, Theory & Methods
中文摘要	The concept of usability is complicated and fuzziness. Fuzzy theory is developed to provide comprehensive evaluation capabilities in the presence of imprecise and uncertain information. Starting with the ISO 9241 dimensions (effectiveness, efficiency and satisfaction), a fuzzy comprehensive model based on fuzzy theory for evaluating usability is proposed instead of conventional methods. The model has ability to assess user experience comprehensively with defuzzied score. Combined with data of summative usability, it can be applied to benchmark product usability, and a case study indicated the approach can quantify user experience directly and comprehensively.
会议录出版者	SPRINGER-VERLAG BERLIN ; BERLIN ; HEIDELBERGER PLATZ 3, D-14197 BERLIN, GERMANY
语种	英语 ; 英语
内容类型	会议论文
源URL	[http://hdl.handle.net/123456789/18985]
专题	清华大学
推荐引用方式 GB/T 7714	Zhou, Ronggang. How to quantify user experience: Fuzzy comprehensive evaluation model based on summative usability testing[C]. 见:Usability and Internationalization, Pt 2, Proceedings - GLOBAL AND LOCAL USER INTERFACES, 2nd International Conference on Usability and Internationalization held at the HCI International 2007, Beijing, PEOPLES R CHINA, Web of Science.

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